- We conduct a thorough inspection of your purchases before packing and delivering your product.
- Items that qualify for refund/exchange are those that was due to our negligence i.e sending the wrong products or product which has different specification from what you have ordered. If the product faulty, please capture a clear picture and email it to us. Original packing in its original condition is required.
- If product exchange request was due to customer mistakes (for eg ordered blue colour but request to change red colour), the request will be subjected to admin’s approval provided that the item is still in its original conditions.
- In case of refund, it will be credited into the customer account and the balance can be used for the next purchase or future order.